Your Protection Details

Confidentiality & Privacy Policy

The law protects the relationship between a client and a psychotherapist. Information cannot be disclosed without written permission.

Growth.

Clarity.

Support. Compassion.

Our Protection Policy

Terms & Usage of Web Site Privacy Policy

By "personal information," we mean data that is unique to an individual, such as a name, address, social security number, or telephone number. We may request personal information from you at our site in order to deliver requested materials to you, respond to your questions or deliver a product or service. 

1. Scope and Acceptance

By accessing or using the MOSAIC FAMILY Counseling Center Inc. (“MOSAIC”) website, you agree to the terms outlined below. If you do not agree, please do not use this site.

2. Collection and Use of Personal Information

We only collect personally identifiable information (PII)—such as your name, email address, phone number, or other unique data—when voluntarily submitted through forms, email, or other direct communications via our site.

We use this data solely to:

*Respond to your requests,

*Deliver services or information you request, or

*Fulfill administrative or clinical functions (e.g., appointment scheduling).

We do not sell, rent, or trade your personal information.

We may share it only with:

*Internal personnel or contractors involved in service delivery,

*Third-party service providers bound by privacy agreements, or

*When legally required (e.g., court orders, HIPAA compliance).

3. HIPAA and Confidentiality Disclaimer

MOSAIC Family Counseling Center follows all applicable HIPAA regulations. However, email communications and online forms on this site are not encrypted. Do not submit confidential clinical or health information through our website or email. For sensitive matters, please call us directly.

Information submitted via our "Contact Us" form is treated as non-secure and may be reviewed by administrative staff for follow-up or service triage. If you request a response, you may choose your preferred contact method (phone or email).

4. Clinical Disclaimer
Content on this website is provided for general educational purposes only. It is not a substitute for professional diagnosis, treatment, or individualized clinical advice. Always consult directly with a licensed provider regarding any personal mental health or medical concern.

5. Security and Limitations

We implement industry-standard security protocols, but we cannot guarantee that all internet communications are secure from unauthorized access. By using this site, you accept the inherent risks of internet-based communication.

6. Analytics and Cookies

We may collect non-identifiable usage data (e.g., number of visitors, pages visited) via cookies or server logs to improve website performance and relevance. No personal browsing habits or individual behaviors are tracked.

7. External Links

Our website may include links to external websites for convenience. MOSAIC does not control, endorse, or guarantee the accuracy or privacy policies of third-party sites. You access them at your own risk.

8. Policy Updates

This statement may be updated periodically. Material changes will be posted prominently on our homepage. This policy does not create any contractual rights.

9. Contact

To report concerns or request information related to this policy, contact us at:

Phone: 515.724.8920

Email: [email protected]

Physical Address: 6200 NW Aurora Ave, Urbandale, Iowa 50322

Electronic Communication Disclaimer

Important Notice Regarding the Security of Email and Digital Communications

MFCC is committed to protecting your privacy and safeguarding your information. We utilize a secure Google Workspace platform with a signed Business Associate Agreement (BAA) to meet HIPAA compliance standards for email communications. In addition, we offer Signal, an end-to-end encrypted messaging platform, for clients and team members seeking an added level of security for sensitive communications.

Despite these safeguards, it is important to understand that no electronic communication method is completely without risk. While our systems are encrypted and regularly monitored, cybersecurity threats such as hacking, phishing, and unauthorized access continue to evolve and increase in sophistication. Once messages leave our secure environment—or are accessed on a personal device, network, or email account not under our control—their security can no longer be guaranteed.

We strongly advise that you Do not send or request sensitive or protected health information (PHI) through standard email.

Be aware that messages you receive from us—once accessed on your device—may be vulnerable depending on your system’s security settings.

By choosing to communicate with MFCC via electronic means (email, messaging, client portal, or Signal), you acknowledge and accept the inherent risks involved.

MFCC will continue to take reasonable and appropriate steps to protect your information, but we cannot assume responsibility for unauthorized access occurring outside of our secured systems.

Exceptions

Under certain circumstances, mental health providers are required by law to report the following

  • Suspected child abuse or dependent adult or elder abuse, for which we are required by law to report to the appropriate authorities immediately.

  • If a client is threatening serious bodily harm to another person/s, we must notify the police and inform the intended victim.

  • If a client intends to harm himself or herself, we will make every effort to enlist their cooperation in ensuring their safety. If they do not cooperate, we will take further measures without their permission that are provided to us by law in order to ensure their safety.

Additional Exceptions

  • We receive a subpoena from the court

  • We receive a correctly completed release of information from you that requests we share information.

  • To protect you, in most cases we prefer to write a report and give to the client that they can share. This report has pertinent information that you request without sharing all the details.

See our email disclaimer at the bottom of this page

Ready to

Take the Next Step?

Whether you're starting therapy for the first time or returning to deepen your healing, we're here for you.

Have questions?

Reach out. We're here.

© MOSAIC Family Counseling Center, Inc. 2025. All rights reserved